How to Deal With Google Account Lock (FRP) After Factory Reset

Problem overview

After a factory reset from recovery mode, the phone boots up but demands the Google account previously synced to the device. You cannot access the home screen. This is known as Factory Reset Protection (FRP).

Common causes

• Resetting the phone via recovery mode while a Google account was still logged in
• Buying a second-hand phone that the previous owner did not wipe properly
• Forgetting the Google account password after a sudden reset

Solution 1: Recover your Google account

1. If you own the account but forgot the password, go to account.google.com on a separate computer or phone.
2. Click Forgot email or follow the password reset flow.
3. Once you reset the password, wait 24 hours. Google imposes a 24-hour security lockdown on FRP after a password change.
4. Enter the new credentials on the locked Android phone.

Solution 2: Contact the previous owner

1. If you bought the phone used, contact the seller immediately.
2. They do not need to give you their password. Ask them to remove the device from their Google account remotely via their Google Dashboard.
3. Once they remove the device, restart the phone and connect it to Wi-Fi to refresh the lock status.

Solution 3: Manufacturer support

1. Gather your original proof of purchase (receipt or invoice showing the IMEI/Serial number).
2. Visit a certified repair center for your manufacturer (Samsung, Google, Motorola).
3. With proof of ownership, technicians can use proprietary flashing tools to wipe the FRP partition and completely reset the device for you.