Fix Microsoft Store Error 0x80131500

Before you begin

Match the environmentUse this guide only for Windows 10, Windows 11 or a clearly compatible setup.

Protect recoveryBack up important data and save encryption or account recovery keys before changing system state.

Know when to stopMake one change at a time and stop if the result differs from what the guide describes.

Problem overview

The Microsoft Store opens to a blank page and displays error code 0x80131500. The app fails to fetch content from the Microsoft servers due to a connection or cache failure.

Common causes

Corrupted Microsoft Store local cache
Incorrect system date and time settings
DNS configuration problems blocking Microsoft servers
Damaged Store app registration

Solution 1: Reset the Store cache

Press the Windows key + R to open the Run dialog.
Type wsreset.exe and press Enter.
Wait for the blank Command Prompt window to close on its own.
The Microsoft Store will launch automatically once the reset completes.

Expert Tip

Do not close the blank black window manually. It might take up to a minute to finish clearing the cache.

Solution 2: Verify date and time settings

Right-click the clock in the bottom right corner of your taskbar.
Select Adjust date/time.
Toggle the switch for Set time automatically to On.
Click the Sync now button to force an update with the time server.
Open the Microsoft Store and check if the error is resolved.

Solution 3: Change DNS servers

Press the Windows key, type ncpa.cpl, and press Enter to open Network Connections.
Right-click your active network adapter and select Properties.
Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
Select Use the following DNS server addresses.
Enter 8.8.8.8 for the Preferred DNS server.
Enter 8.8.4.4 for the Alternate DNS server.
Click OK to save the settings, then restart your computer.

Solution 4: Re-register the Store via PowerShell

Press the Windows key, type powershell, right-click Windows PowerShell, and select Run as administrator.
Run the following command to reinstall the Store package:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your computer after the command finishes.

Confirm the result

Repeat the exact action that originally triggered the problem.

Confirm the original error or symptom is gone and no new warning has appeared.

If the guide changed a driver, service, package, or system setting, restart once and test again.

If the result is worse or unexpected, stop. Reverse only the last change using its documented restore option; if none is documented, use your backup or qualified support.

Questions about this fix

Does clearing the Store cache delete my installed apps?

No. It only deletes temporary files used to load the Store interface and catalog.

Why does incorrect time cause this error?

Secure connections require synchronized clocks to validate SSL certificates. If your clock is wrong, the connection fails.